Rates and General Conditions of Sales

Subscription and cancellation :

All our tours are tailor made to suit your needs.
We invite you to contact us by e-mail on marketing@serengeti-big-cats-safaris.com to request a custom quote.
Subscription implies full acceptance of the following terms.

Subscription will be validated only after payment of a deposit of 25% of total amount by bank transfer to our account:

Bank name: Standard Chartered Bank
Bic/Swift : SCBLTZTX
Holder name : Serengeti Big Cats Safaris Ltd
Account number : 870 201 456 51 00
Branch : Arusha (Tanzania)

The balance of the tour cost must be paid no later than 30 days before the arrival in Tanzania. For any subscription within 30 days before your arrival in Tanzania, the total cost of the stay will be paid.

In case of cancellation, monies paid to Serengeti Big Cats Safaris as a deposit or full payment of the tour cost will be refunded within 45 days under the following conditions:

1. For cancellations between 45 and 15 days before the date of arrival, fees of 50% are applied on the price of nights already booked in hotels.
2. For cancellations between 14 and 5 days before the date of arrival, fees of 75% are applied on the prices of nights already booked in hotels plus costs of 20% applied on the remaining services.
3. For any cancellation within 5 days before the date of arrival, no refund will be made on the price of nights booked in hotels.

Cases of force majeure beyond our control may cause Serengeti Big Cats Safaris to modify a trip.

Serengeti Big Cats Safaris assumes no responsibility for any changes caused by airlines (delays, flight cancellations, etc ...) and for any additional costs caused by these changes.

We appreciate your report of any change in the scheduling of trips you have booked to facilitate us their planning.

Safety :

In case of occurrence of events that may affect the safety of customers and/or our drivers, Serengeti Big Cats Safaris reserves the right to change the circuit program. Customers will be informed about the reasons for these changes and the new arrangements will be communicated.

Insurances :

By traveling with us, each customer agrees to be aware of local conditions and of the risks incurred, accepts to fully assume them and does not bear the responsibility to Serengeti Big Cats Safaris. He should particularly be aware of the scarcity of health facilities and competent staff and, among other things, of the poor road conditions and communications.
To ensure maximum comfort to its customers, Serengeti Big Cats Safaris take all appropriate measures to ensure a healthy and balanced food to its customers. First aid kits that can cope with the common local diseases are available in vehicles.
In addition, our drivers are on safari in regular contact by radio and mobile phones with our office in Arusha.

The insurances subscribed by Serengeti Big Cats Safaris does not relieve the customer to subscribe his own insurance (civil liability, assistance, repatriation, luggage, etc. ..). This insurance is mandatory and certificates must be provided to Serengeti Big Cats Safaris at subscription.